If you rent with them, you better hope that no issues arise that you need help with. You only get one e-mail/phone number for a receptionist who isn't allowed to give any information out. However, the receptionist (your one and only contact), doesn't know the answer to your questions/concerns, so you'll never get them answered. There is a maintenance portal for your requests, but the majority of the time it will be marked as "completed," when it's not. We've had something marked completed without even having one visit from maintenance. The apartment is nice, but it's not worth the effort you have to put in to get a response. Also, they send e-mails only a few hours before entering your apartment, and as you can imagine, you'll get no response if that time doesn't work for you.