DO NOT RENT FROM HOW PROPERTIES. I currently live in their apartment building at 311 W Main St, Lansdale, PA and it has been nothing but torture from the start. First and foremost, the walls are basically cardboard. I can hear EVERY single thing my neighbors do. I can literally hear them turning on light switches, flushing the toilet, opening closets, taking a shower, and I know all of their personal business because I can hear every word out of their mouths. Not to mention, Well Crafted Brewery is right next door, so all day every day from 11am-2am, the music is so loud and apparent that the apartment floors shake and it feels as though I'm in the bar myself. The only day of the week that Well Crafted isn't open is on Monday's, which funny enough was the only day HOW would allow me to tour the apartment so that I would have no knowledge of the noise level before signing the lease.
A month into my lease, my water tank burst through the wall and flooded my entire apartment damaging all of the brand new furniture I had just purchased. There was no accessible shut off valve so I couldn't stop the flooding for a full hour before someone came to help me and was able to get into the basement to turn off all the water for the building. I was told I would have to move out for two days while they fixed everything. 2 weeks passed before I heard anything from them about the state of my apartment. HOW offered to put me in a hotel while they continued working on my apartment, but the kicker was I would still have to continue paying them rent. Their own negligence caused damage to all of my personal property and I was removed from my home for a MONTH AND A HALF and they still had the audacity to charge me rent in full. I finally agreed to moving into a hotel as I was tired of couch surfing for so long, but when I showed up to check-in the reservation set up by HOW had been cancelled. When I finally moved back into my apartment, there was substantial damage done by the workers, including nails and staples sticking out of the walls and baseboards, scrapes and dents in the walls, etc. I even found pairs of my underwear taken out of my closet and were soaking wet in my bathroom (like wtf??).
My washing machine was broken and every time I put in a work order request HOW would cancel it. This went on for SIX MONTHS. I finally threatened to take them to court and they contacted me right away about fixing the washer. It still took them an additional 3 weeks to complete a simple job of fixing the washer door lock.
Before Covid-19 restrictions went into place, I constantly had a barrage of people entering my apartment at all hours of the day. HOW would send an email with less than 24 hours notice that they were touring the building and you were not allowed to decline them entry. The doors have keypad entry so anyone on HOWs team or their maintenance crew members could access your apartment without asking. I think the longest time I went without someone else coming into my home without permission was two weeks.
In conclusion, HOW only cares about you until you sign the lease, then they leave you out to dry. I would never ever ever under any circumstances recommend renting from HOW Properties. Hopefully this review will save a few people from making the same mistake I did.