Ronan is a lazy, DIYer that cuts massive corners and is nowhere to be found when you need him. He's helpful for the first 6 months, then he ignores you or basically tells you to do it yourself. I've had to deal with constant encounters of bats getting in, mice, and ants covering my entire back wall. We also had both an electrician and dryer technician tell us of fire hazards within the unit that Ronan never addressed. He also takes criticism extremely personally because he knows he cuts corners.